The right parking enforcement software solutions can be the key to your business’s success. Find out what you should look for from a modern parking management system continually engineered for smaller municipal and university parking operations like yours.
Ensure the right balance between efficiency and customer experience with an automated ticketing process that improves workflow and allows teams to focus on debt recovery. All enforcement case data can be viewed through an online client portal.
Real-time Alerts
Whether your organization is a permit company, parking enforcement, or security business, real-time alerts are crucial to helping your customers. Providing them with real-time information lets them manage their account, dispute tickets, and pay fines 24/7.
Automated alerts save your team time by removing the need to check manually registered vehicles on patrol. By integrating with ANPR systems, patrols can automatically download permitted parking rights to their handhelds based on geographic location and other criteria. This improves patrol efficiency while reducing the stress of driving on foot and recording every vehicle registration with cameras.
This primarily benefits scofflaws who often need to remember or move their permits between vehicles. Using real-time alerts helps you build trust with your customers by showing that you’re always on top of things and that they can count on you to resolve their issues. In addition, it can help to identify repeat violators and ensure payment compliance. All alerts are logged and available for review via a secure online client portal.
Online Payments
Whether a parking meter or an online permit system, online payments allow customers to manage their ticketing and payment obligations 24/7. This helps reduce staff processing costs and enables the freedom to work from anywhere, anytime.
A parking enforcement software solution includes parking regulations and management reports to help your teams build a comprehensive ticketing program. With automated workflows for debt recovery and legal and appeals case management – we help you achieve a fast return on your investment.
Integrated with fixed LPR cameras, our software helps you enforce in the field and on demand. In real-time, it lets you look up a vehicle’s permit or citation status and owner details. This saves your enforcement team from the need to manually input license plates, allowing them to focus on finding scofflaws more quickly. It also provides scanning and automatically uploading photos for each infraction. The system also includes a dedicated client self-serve portal to help with the appeals process. If you want to eliminate installation and maintenance headaches, our hosted solution is your answer.
Linking with Payment Systems
With many industries moving towards a paperless environment, parking operations need solutions that will allow them to continue operating efficiently. Going paperless helps reduce printing costs and allows patrol officers to instantly access all ticket information and citation data through a mobile application.
For example, a system enables a single point of contact for observations, issuance, payments, appeals, and legal processes. Its unique contravention workflow management allows parking operators to see each violation at every stage of its lifecycle.
Another important consideration is the ability of management teams to configure the system quickly to meet unique requirements. With technology evolving so fast, a parking solution must soon adapt to the latest trends. This not only boosts the workability of the software but also improves a facility’s overall experience for both customers and management. For example, motion-activated ticket dispensing is quickly becoming the standard, and a quick-to-configure system can roll this out to vehicles in no time.
Linking with Digital Wallets
Integrated payment systems that connect parking meter data with a mobile app improve payment options and customer experiences. This helps reduce transaction times, queues, and parking staff workload and boost revenue.
Adding easy, digital payment choices allows customers to quickly pay infractions 24 hours a day without requiring the manual handling of physical cash or tickets. It also improves security and convenience, allowing drivers to stay focused on the road while they do their parking business.
A complete enforcement module streamlines case resolution and provides clients with flexible self-serve options for paying violations online, including a virtual appeals process that records communication in a threaded discussion tracked for audit purposes. This allows employees to concentrate on other essential duties. Enhanced security features include LPR, vehicle color and identification, and an automated lookup of permit holder – citation history – vehicle. This speeds up the case-resolution process and minimizes human errors. For example, a feature brings the old-fashioned practice of marking tires into the 21st century by tracking parking duration digitally.
Enhanced Customer Experience
A top-notch parking management system offers a user-friendly, customer-friendly design that helps visitors find their way around. For example, intelligent analysis can alert visitors to sudden increases in cars entering or leaving the lot and allow them to add more spaces to ease overcrowding quickly.
Customers can pay with a tap on their mobile banking apps or even use cryptocurrency to buy their space. This enhances the customer experience, as people can choose to pay with what works best for them.
Parking management software solutions are scalable, allowing businesses to adapt to any changes in traffic patterns. These solutions also help companies to avoid costly ticketing errors by preventing duplicate tickets for the same car. In addition, some of these systems offer a “do-not-tow” list that can be used to mark specific vehicles for special permissions or exemptions so they don’t get mistakenly towed. This saves staff time and improves overall efficiency.